While we do not offer gift wrapping, we do have a gift bag made of 100% recyclable materials that is available to order or our special holiday greeting card. We also have gift sets that already come wrapped in an elegant embossed box. Find additional information here for those sets. Please note that we will not be able to pre-wrap your products in the bag or pre-fill the greetings card. This must be done on receipt of the parcel.

Our products are only available on our website, and we have no brick-and-mortar stores at the moment. However, our team is available for any questions you may have about products or how to choose your shade from our tinted range.

The orange and cream boxes are only available for select gift sets (those that show the box on the product page) and the products contained in those sets cannot be changed. Otherwise, the products do not come with a special gift box, and they aren’t available to order separately. Discover our gift-wrapping alternatives here.

Our gift cards are fully digital. You may either have the digital gift card sent directly to the recipient’s email, or you can print it out yourself to present to them. Please note: If the card is purchased via the Global site, it can only be used on the Global site. This is the same for our other shops. Once the card has been purchased, an e-mail containing the code will be sent to you, and you can transmit the code digitally or write it down on a note. Find out how to use the digital gift card here.

We have chosen no to offer promotional codes or sales. However, you may be able to select a free product after a certain order amount.

We don't currently offer this type of account. Our products are for personal use only at this time.

We invite you to check first that the card has been purchased on the same site as the one where you wish to place your order (France, UK, USA, Global, Germany, etc). The card will only be usable on the site where it was purchased, and no changes will be possible. Please check that the amount in your basket is available on the gift card(s) applied to the basket. Gift cards are cumulative. Please also check that you are using the correct email address for the card, and you are within the valid expiration date for the gift card. Don't hesitate to contact us if you have any difficulty, please include the full gift card code in your request.

We do not merge orders, if you place several orders in a row by choice or by forgetting a product, they will be sent individually. The orders are not cumulative, neither for the free product advantages available upon checkout, nor for the delivery charges. Delivery charges will therefore be applicable for each order according to its amount and will not be refunded. If it is still possible, we may try to cancel all your pending orders so that you can place a single order with all your products. Please contact customer service for more information.

When you fill in your address to make your purchase, please make sure you fill in all the fields. The street number, the street name, the correct zip code and your full name are all mandatory details, which will help us to prevent your parcel from being blocked at the sorting center. Please note that addresses must not exceed 32 characters, otherwise your parcel will be blocked in the preparation chain. The address must be in Latin alphabet, otherwise it won't be shipped. We don't deliver PO boxes ! Your parcel will not be shipped with this type of address, or will be blocked and destroyed by the carrier on site. Your contact details must be valid to enable the carrier to contact you if necessary. Please note that if the address indicated is not your personal address, the parcel will be delivered to the person present during the delivery as per your decision. The carrier and Typology cannot be held responsible for issues happening after the parcel is deposited. If needed, we invite you to request a delivery in a pick up station if that is offered on the tracking page of the parcel.

Please check that you are on the site corresponding to your country of delivery, the US site only delivers in the United States. For all other countries, you will have to go through the dedicated site by clicking on the drop-down button at the top right of the site. When your order is validated, you will receive a confirmation email with your order number and a summary of your basket. You can also find the details of your order in your customer account.

We invite you to check your spam, then make sure you've used the same e-mail address. If you're using express payment (Paypal, Apple Pay), you may have automatically entered other contact details. If you can't find what you're looking for, you may have made a typing error. We therefore invite you to contact us with your full name used at the time of purchase, your delivery address and the date the order was taken, to enable us to search for your order.

We cannot modify orders once they have been confirmed, but we can cancel them if this is still possible so that you can place a new order. Cancellation will only be possible if the order is still awaiting preparation. Once preparation has begun, we are no longer able to intervene and the order will be dispatched. Please note that requests are handled during our service hours only (French time). For this reason, any request made outside these hours will only be effective when we reopen.

We frequently offer a products according to the amount of your order (excluding shipping costs). These products are selected automatically before the confirmation of your basket. You then have the option to change it, or choose not to receive it.We invite you to check that they appear in your basket during the confirmation stage and to go back a step if the product is no longer included, making sure that your order is eligible.Once the order has been validated, we cannot change it as the warehouse staff will use the invoice to prepare your order. The offer cannot be applied to your next order, nor can it be combined with other current or future orders. No compensation will be made if the products are not included in your invoice and have therefore not been selected. Products offered are subject to stock availability. In the event that a product is no longer available at the time your order is prepared, Typology reserves the right to replace the product in order to enable your order to be dispatched on time ( similar product depending on availability). It will not be possible to choose another product as not all our products are eligible for this offer, and no exchange will therefore be granted.

We invite you to check first if you have received multiple order confirmation emails with different order numbers. Please make sure that you did not used a different email during the checkout process or that it did not use an email linked to your payment method (Paypal, Apple pay..). If only one order has been taken into account, this can be due to a computer bug. It sometimes happens that the debit is initiated before the order is confirmed by the seller. When this happens and the order has not been placed, the amount is automatically credited back within ten days. We invite you to contact your bank for more information.

If you’re experiencing issues with adding or removing products to your basket, we recommend you delete the cookies and other site data stored on your internet browser, then reconnect to our site.If needed, we invite you to try it in private browsing.

First, check the tracking on your local postal service website. Since they are in charge of it after it crosses the borders, they will have the most recent updates. Also, remember that it is in transport during business days so it might be updated in the next few days specially for orders placed before the weekend. The packages are scanned each time they pass to a different step (local carriers, customs) so if it is between two steps, it is normal if it does not move until the next scan. If any anomaly is detected, you can contact our customer service for more information.

An e-mail and/or message will be sent to you as soon as the parcel is dispatched with a tracking number. It may take up to 24 hours for the tracking to update.

If you wish to change the delivery terms of your order, please contact us as you receive your order confirmation. If your order has not yet been taken over by the warehouse, we can modify it. Otherwise, we recommend that you contact the carrier to try to change the address. If this is not possible, the parcel will be sent to the address given first. Find here the delivery information for our Christmas offers.

If the address you provided is incomplete, or if your package was damaged during transport, the package may be automatically returned to us. In this case, please contact us, and provide your full address if necessary so that we can send you a new package as soon as possible*. However, if the package is properly delivered to the address you provided, it will be your responsibility to recover the package at this address. *This does not apply to Christmas offers. Find all the information here.

If the address you provided is incomplete, or if your package was damaged during transport, the package may be automatically returned to us. In this case, please contact us, and provide your full address if necessary so that we can send you a new package as soon as possible*. However, if the package is properly delivered to the address you provided, it will be your responsibility to recover the package at this address. *This does not apply to Christmas offers. Find all the information here.

The Post Office is responsible for your parcel from the moment it is picked up. If home delivery is not deemed possible by the delivery person or if the address is not accessible, the delivery person will have the option of leaving the parcel at a collection point (often the nearest post office) instead of the home address. A second delivery will be possible* to your address if you are unable to collect the order left at the post office (checking beforehand that your address is accessible to the delivery person). *This will not apply to Christmas offers. Find all the information here.

Special Christmas offers (Advent calendars & gift sets) and limited edition products, which are available in very restricted quantities, cannot be replaced if your parcel is confirmed delivered by the carrier. If your parcel is returned to the sender due to a problem during delivery (address error, absence), we will not be able to intervene during the delivery of this parcel. For this reason, it will be put back into stock as soon as it is received and will be reimbursed. You will be able to renew your order directly if the product is still available. Please also bear in mind that the delivery time for returned parcels is the responsibility of the carrier, and no approximate delivery time can be given in advance. No refunds will be made until the parcel has been received and processed by our warehouse.

If you haven’t received your package, we recommend you check with your neighbours or your building’s caretaker who may have collected it. It’s also possible that the delivery status has been updated slightly in advance and that the package will arrive later that day. If you still have no sign of your package, write to us so that we can find a solution together. We also remind you that any report concerning the delivery of your order must be communicated to our customer service within 14 days following the delivery date of the parcel indicated on the tracking. Please note that some of the products in our catalogue are available in very limited quantities (Advent calendar, sets, …) and are not entitled to a claim resolution with a reshipment at the brand's charge. (find all the information here) Our customer service team will offer a solution equivalent to the amount originally spent or adapted to the situation.

Customs charges are specific to each country and depend on the amount of your order. The charges by customs are your responsibility. Please note that if you refuse to pay the tax once the parcel is ready for delivery and the parcel is returned or destroyed as a result, you may be charged.

If you have a delivery problem, please report it to us within 14 days of your order being confirmed. For any order received, you have 48 hours to report a problem with one of your products. Any request made after this timeframe will not be accepted.

The Global site delivers internationally except in the countries that have their own dedicated shop (France, Germany, UK, US). For these other countries, you will have to go through the dedicated site by clicking on the drop-down button at the top right of the site. Any order placed on the wrong site may be delayed or cancelled if the address is invalid.

We are currently working with Colissimo for now. Depending on the country of delivery, restrictions by customs services may apply to the customer. Please note that delivery times are dependent on the local carriers, specially for foreign countries. No delays can be confirmed in advance, and it can vary in weeks depending on the distance. Please remember that all parcels are shipped from Paris and are taken in charge by local carriers, can pass different customs and frontiers, those steps are inevitable and can require some time. Delivery times are given as an indication and depend on external factors correlated to transport conditions. Typology cannot be held responsible for a delay in delivery, and shipping costs cannot be reimbursed. You will need to wait for your order if no anomaly is detected and the parcel is still in transit. Once the package passes the frontier, we advise you to check on your local post website your package with the tracking number, it might have more details. Please count on between 24 and 48 working hours for the preparation and dispatch of your order. We also invite you to take into account the day of the order, as any order placed the day before or during the weekend or public holiday is prepared and dispatched the next working day. This delay cannot be considered as a delay. Moreover, any customs charges are your responsibility for deliveries outside the European Economic Area.

Create a Typology customer account by clicking on "Login" at the top right of the screen, then "Create an Account". You will receive an email to create a password and activate your account. Creating your Typology account will only take a few seconds.

To connect to your Typology account, click on "Login" at the top right of the screen. Simply enter your email address and password then validate!

If you can't access your account, you may have shopped as a guest before on our site. To fix this, you can create a Typology account by clicking on "Login" at the top right, then "Create an Account". If you already have an account but you are denied access, click on "I forgot my password" and follow the steps requested. Also make sure that the email indicated is correct and contains no errors. If needed, contact us here.

You can choose to change your Typology account password at any time. Click on "Login", then on "I forgot my password". You will then receive an email allowing you to reset it.

If you've forgotten your password, please go to the login area and click on "I forgot my password" below the Login button. If you wish to reset your password, you can follow the same procedure.

You have access to the receipts for all your orders via your Typology account. Log in by entering your email and password, then click on "My Orders". These receipts are easily downloadable.

You can save your delivery addresses for future orders. To do this, go to your Typology account then "My Addresses". You can then add, modify or delete your favorite addresses.

If you wish to change the email address of your customer account, please contact customer service by email and they will make the change. Please remember to include both your previous and new email addresses in the email to ensure that the change is made quickly.

Subscribing to the Newsletter will allow you to follow our news and advice on Typology products and to be informed of the re-stocking of your favorite products.To receive it, all you need to do is go to the bottom right of the screen and enter your email in the "Newsletter" box.Subscription to the newsletter does not create a Typology customer account.

If you no longer wish to receive our emails, simply click on the unsubscribe link at the bottom of each of our newsletters. If you have any problems unsubscribing, please contact us.

You can create a list of your favorite products, which you can access in your customer area under "My favorites". This will enable you to easily find products that you have spotted, would like to purchase in the future or that you would like to find again easily.

We invite you to contact us to deactivate your account. Please note that this account is linked to your e-mail address. If you activate another account with this same e-mail afterwards, this will reactivate your first account.

If none of the suggestions correspond to your skin or if your need is more specific or medical (skin pathology, severe condition, allergies, intolerances, etc.), our products have not been tested or developed for this purpose and cannot be recommended without the prior advice of a physician or dermatologist. If you don't find your concern in the diagnostic test, don't hesitate to let us know so that the team can study your suggestion. However, as Typology is a skincare brand, our diagnosis focuses on cosmetic concerns rather than medical ones. We recommend that you seek the advice of a dermatologist if your concerns are of a medical nature. Our products will only target the concerns indicated on the product page and will not be recommended beyond this information. We therefore invite you to carefully check and follow the indications on each product page. Typology cannot be held responsible if you use a product other than as directed or for a concern not listed.

Our Skin Diagnostic proposes the products that are best for your skin's needs. If you'd like to add more products to your routine, you can look for the mention over the product image indicating whether the product corresponds to this skin typology. This indication only appears if you are logged in to your account, or if you completed the Skin Diagnostic on this browser. If you ever want to find the skin type compatibility of any product, simply click on the "Benefits + Use" tab on the product page.

The Skin Diagnostic suggests products based on several factors: your selected concerns, product availability, product compatibility within the result, and new products. Depending on these factors, certain products may be replaced, creating other combinations more pertinent to your skin's needs. If you have already started your routine and the result changes later, you can keep your usual routine if all the products are still available, or change it. Each version will be based on the responses you provide. Please note that we cannot restore old results; the most recent will be the only one available. If you repeat the Diagnostic, it will replace the old one permanently.

We do not offer samples for ecological reasons (they are usually made from non-recyclable materials). However, most of our products are available in small formats, which allows you to test them effectively*. We are, of course, available to answer your questions and help you choose the products that will suit you best before you order. You can also consult the customer reviews published on our site at any time to help inform your choice. *It is recommended to wait at least 4 to 6 weeks after use to judge the effectiveness of a product on the skin.

Go to the product's description page on the website. In most cases, we’ve added an option to set up an alert for your desired product. Subscribe to receive an email notification when the product is back in stock by clicking on "Notify me".You can also subscribe to our newsletter and check out our social networks for updates on sold out products being available again.

You can recycle your finished bottles and tubes yourself. Bottles can be recycled, provided they are disposed of and sorted correctly, in the bins for glass. Pipettes can be disposed of directly in household waste. Aluminium tubes, on the other hand, end up in the sorting bins, along with their caps and closures.

Unfortunately, your Typology purchases are for personal use only. Please note that we reserve the right to reject or cancel an order if we have reason to believe that your order is not for personal use. The brand's products are sold exclusively on our website and we have no intention of reselling them or offering them as care products in institutes, pharmacies or other retailers and chains. For the time being, we do not have any partnerships.

Our products are highly concentrated in natural ingredients, and we do not add perfume to our compositions, as this is not suitable for some people and can be an allergenic substance. For this reason, our products can have different smells depending on the ingredients, but also depending on the batch, or the smell can change after opening. The smell of the product has no bearing on its effectiveness. A strong scent will not be considered as a defect for our products. Do not hesitate to ask us, and feel free to test your product on the inside of your elbow for 24 hours to check that your skin tolerates the product well.

We are unable to confirm the compatibility of our products with other brands. For more information, we invite you to check directly with a dermatologist. You'll find the complete ingredient list detailed on each product page. If your routine only contains Typology products, to add your new products to your routine, we invite you to find the order of application by product type here and to check the precautions for use on each product page.

To find out whether products are compatible with your skin type, check the instructions for use on the product page (click on the Benefits + Use tab). If it concerns a particular skin condition not mentioned on the page, please check directly with your dermatologist before use.

Our products have not been developed or tested on skin undergoing medical or dermatological treatment. We cannot confirm the compatibility or effectiveness of our products in combination with this type of product/care, which requires medical expertise. We are therefore unable to recommend products for this condition. Skin that is undergoing treatment or has undergone treatment can often react differently and be more sensitive. Please check with your doctor before using any product. This applies to all types of treatment, such as: acne treatment (all types); oncology treatment (including pre- or post-); laser, etc.

Our products have not been designed or tested on skin diseases or severe skin conditions that require medical expertise. We will not be able to confirm the compatibility or effectiveness of our products on skin concerns that are not listed on the product page. Furthermore, we cannot recommend products for these skin conditions. Your physician's recommendation will be necessary. This applies to skin concerns such as: rosacea; severe, cystic or micro-cystic acne; skin that has undergone or is undergoing medical or dermatological treatment; eczema; any type of allergy.

We can only speak to the compatibility of our own products and cannot confirm how they will work with other brands and products. You'll find any contraindications listed on the individual product page under "Benefits + Use" and "Precautions." If you have any doubt, we invite you to check with a dermatologist.

You can find advice on how to use the product on each product page, under the "Benefits + Use" section, as well as on the back of the bottle or tube. You'll also find this information, along with the order of application, on the instructions enclosed in each package. Please check and follow these instructions carefully for best results.

On each product page, in the "Benefits + use" section, you will find all the information regarding the skin type compatibility of the product and any possible contraindications. Please make sure you consult and follow these instructions for best results.

All our products are vegan, i.e. none of our skincare products contain components or cosmetic active ingredients of animal origin.

None of our products are tested on animals, in accordance with the laws applied within the European Union.

Our products are best stored in a dry place at room temperature. Some of our serums are photosensitive (exposure to light can alter the product's efficacy), so the bottles are amber to protect the formula. Some products, such as hydrolats, can be kept in a cool place, just to enhance the sensations when they are applied. Some products may change over time, due to their high composition of natural ingredients. These are not generally inert, and tend to change color or scent over time. Nevertheless, we monitor the stability of our products to ensure maximum effectiveness and safety under normal conditions of use.

Each product has specific precautions for use, we recommend you carefully read each product description page that we take care to update regularly. The words "not recommended for sensitive skin" will appear in the product description when the product is not suitable.Please note that we don't personally know your skin so it is always recommended to check first with your dermatologist in order to identify your specific concerns, as well as your skin sensitivity to highly concentrated products specially if your skin has already reacted to cosmetics in the past. Then, we recommend testing out the product beforehand by applying a small amount of product around your elbow and wait 24 to 48 hours for any possible reactions.

If your skin reacts to a Typology product, stop using it immediately and contact us. If you have photos to send us, that's even better! Our scientific team will study your case in detail in order to determine the cause of your reaction and to provide you with the best support in this process.

None of our products have been tested for use with microneedling or any skincare tool, so we are not able to recommend this application technique for our products.

We do not offer samples for ecological reasons (they are usually made from non-recyclable materials). Tinted serum We recommend that you look through the photos on this page to see how all the shades are applied to different skin tones. If you're still unsure which shade to purchase, this page also has a colour chart that can be helpful. You can of course send us a portrait photo (selfie) in natural light so that our teams can help you choose the right shade. Concealer For the Tinted Concealer, we recommend selecting the same shade as the Tinted Serum which will give an even, natural-looking complexion. The shades are the same between the two products. You may also use a shade lighter if you would like a brightening effect under the eyes. Unlike the Tinted Serum, our concealer is high coverage, so the shade will be more apparent. We recommend choosing the lighter shade if you're hesitating between two of them.

Every skin is different. However, it is necessary to establish a fixed routine which will have to be personalised according to the skin concerns of each one. We recommend waking up your skin gently every morning by refreshing your skin with clear water. Then apply your targeted treatments and hydrate. Remember to apply a suitable sunscreen to finish your morning routine. At the end of the day, cleanse your skin without attacking it with a gentle cleanser, then apply your specific skincare products, and always finish with the products with the most oily texture to regenerate your skin. The recommend order per type of product would be : AM Toner Serum Targeting serum Moisturiser or oil Sunscreen Tinted serum PM Cleanser Toner Serum Targeting serum Moisturiser Night Serum Botanical oil. Please note that you can adapt this according to the type of products you have in your personal routine, just keep in mind this order for each step. Also, in each parcel an application guide customised to your order will be carefully placed by our order packers. You can also download this guide via your customer account. If you have several products related to the diagnostic, please refer to the results page displayed after completing the test. You will also receive this page by e-mail once you have answered all these questions. If you have any further questions, please do not hesitate to contact the Customer Service.

When a product is contraindicated during pregnancy or breastfeeding, this information will be mentioned on the product page in the "Precautions for use" section. These are generally products containing essential oils, certain hydrolats or molecules such as retinol, which are not recommended during pregnancy. If there is no mention of Precautions for use on the product page then there is no contraindications. You can also find a list of products not recommended for pregnant and breast-feeding women here, which may be updated from time to time.

If you received a product that is no longer on the site, it has most likely been discontinued. Please refer to the instructions on the packaging and find our recommended order of product application here. You can also check the instruction leaflet* of the order in your account. *The leaflet excludes body, hair and tinted products.

If you've received Typology products as a gift, you'll find all instructions and details on the product page and packaging. If you’d like to create a routine with these products, we invite you to find in this article here the order of application recommended by product type. Feel free to also ask the person who gifted you the products for the guide that is linked to the order and available in the parcel or her account. If you plan on adding new products, please check the precautions for use on the product pages and feel free to contact us if you have any product question.

Serums are mainly water-based and do not replace moisturizers, which form a barrier on the skin that maintains hydration. It is therefore essential to apply a moisturizer after your serum/s. You can find the recommended order of products here. One exception is our night serums (botanical blends), which have an oily base and can therefore replace a moisturizer.

Certain combinations of active ingredients are not advised, like exfoliating ingredients (AHA, BHA, PHA) and retinoids. These should not be applied at the same time. We also recommend that you do not apply several products containing the same active ingredient at once. When a product is not compatible with other existing products, this will be indicated on the product page under "Precautions." If no contraindication is given on the page, that means they are safe to use together. Please note that any contraindications you may find on other sites or products of other brands will not apply to our products. Each brand has its own formulations and will carry out its own compatibility tests among its catalog. Please do not hesitate to contact us if you have any further questions.

Results are very personal and depend on many factors, including your own skin genetics. Skin reacts differently and is more or less receptive to products depending on many factors (ph of the skin, dead skin, perspiration, sebum levels...) which can alter the effectiveness of the product.We invite you to wait several weeks (at least two cycles of cell renewal) to see the effects of the product because a cell renewal lasts up to 4 weeks. The active ingredients contained in the products can be visibly effective on the skin usually after 6 weeks.But again, it will depend on your own skin and can take longer. Consistency and patience is the key !

Beforehand, we’d recommend you consult the questions and answers that have already been published in our FAQ to check if we've already answered your question. If you have any additional questions or would like to know more about one of our products, you can ask a question directly via the relevant product page by clicking on "Ask a question" in the FAQ section, please make sure the question is asked on the right product page. You can also contact us here.

As Christmas offers (Advent calendars) and limited edition products are available in very restricted quantities, these products cannot be returned or exchanged. To report a problem with one of your products, please contact customer service within 48 hours of receipt of the parcel. We are unable to process any request made after these deadlines.

Our normal time limits for product concerns or issues also apply during the holiday period. Please check the contents of your package upon receipt to report any problems. In the case of products received as gifts, our usual conditions apply. For any request, please contact us from the e-mail or number linked to the order. Without this information, we cannot take your request. Please find our deadlines for any reclamation here.

Return period In accordance with current regulations, you have 14 days from receipt of your order to request the return of products. Information to send us To facilitate the processing of your return, we need the following information: The number of the order concerned by your returns request List of products concerned The reason for the return A photograph of the product in its current condition As a reminder, if you are returning your order, the products offered must also be returned. Please be careful, any products received that do not form part of the order designated at the time of the returns request will be considered as excess products received. Please also note that return charges apply to each order individually. Christmas offers & limited editions - special conditions As Christmas offers are available in very limited quantities (Calendars & Boxes), these products cannot be returned or exchanged. To report a problem with one of your products, please contact customer service within 48 hours after reception of the parcel. Any request made after this time cannot be processed. Find all the information here. Condition of products The legal right of withdrawal cannot be exercised if the products have been opened or used after delivery and cannot be returned for hygienic or health protection reasons. Products must be returned in their original packaging and condition. We therefore ask you to ensure that the products are returned in their original packaging by putting the serums back in the cardboard sleeves to ensure the safe return of the products. It is your responsibility to ensure the safe return of the products. Any product returned damaged, especially due to a lack of protection in unsuitable packaging, will be considered as a damaged product and will not be reimbursed. Next steps Once you have made your returns request using one of our contact forms, our team will send you a returns label by e-mail. You can then return your order by dropping the parcel off at the post office, which will cost you 3.80e (deducted from your final refund). These return costs are applied according to the current rates charged by the carriers. The parcel will be sent to our warehouse to be received, checked and then processed by our teams. If your return is in order, your refund will be processed as quickly as possible. *Please note that limited edition products as the advent calendar will not be eligible for return.

If you would like to make a return, please contact our customer service. To facilitate the process, remember to give us your order number, the list of products you wish to return, and the reason for returning them. We will then email you a return label for you to return your items to us. The cost of this label will be deducted from your refund. Returns must be made within the stated time frames for returns upon receiving your order. Any free product included in the order must be returned in case of a full order return, or the product's value will be deducted from the refund.

Your package will be returned by the same carrier as the one used for your shipment. In all cases, we recommend you keep your proof of deposit in the event of an incident occurring with your package.

Delivery times depend on the carrier and can take up to several weeks depending on the initial location of the package. The packages must be received at the warehouse and then each product must be checked.As a reminder, as the UK is no longer part of the EU, any parcel that needs to enter the EU must pass through the same controls as international parcels, and as a result the transit time is necessarily longer to enter than to leave France.

A return fee is applicable depending on the type of return requested. More information can be provided by customer service.We do not refund delivery costs. Only the price originally charged for each product at the time of ordering will be taken into account when calculating your refund.Please note that free products that were supposed to be returned as well will be deducted from the refund along with the return fee, no second return will be accepted.

Refunds for returned products will only be issued once the parcel has been received and processed, so please hold on if the parcel is marked as received as it may still be awaiting verification by our team.No refunds will be issued until the condition of the products has been verified for insurance purposes.

We don't offer exchanges at this moment.

If you are returning multiple orders, please make a request for each order so that we can check that each order complies with the return policy and to avoid any confusion when receiving the products.We invite you to send back the returned products by unique order number to ensure that they correspond to the right order and that they will not be considered as anomalies (excess products). Please note that return fees will be applied for each order separately.

If you wish to return only part of your order, please let us know exactly which products you would like to return and keep us informed if you change your mind between the time you contact customer service and your delivery. Any unnotified changes may result in the ineligibility for reimbursement of products that were not included in the initial return request. Please note that we avoid doing single product returns due to the return fees deducted and possible custom charges. In these cases, another solution can be offered by the customer service.

We do not currently have a money-back or return policy, so if ever you change your mind, or you are not satisfied with the product, unfortunately we will not be able to offer a return or refund. However, our team is happy to provide advice on how to use the product.

If you have returned products from your order and they respect the return conditions (products intact), you will be reimbursed by the same method of payment (bank card, credit voucher, gift card...) upon validation by customer service when processing your request and your return. These products must also be part of the original parcel and must not be the result of a previous claim.

If you do not find your package after delivery, we invite you to check with your with your neighbours and your post office. As the delivery is contactless, directly to the mailbox, the delivery person will drop off your package without necessarily alerting you. If you still cannot find your package, please contact our customer service department so they can work on a solution with you. Please note that refunds are only made for the return of the original order and remember that issuing refunds is at the discretion of customer service.

We cannot cancel delivery once the parcel has been dispatched. If you no longer wish to receive your order, it must be returned to us after delivery. No refunds will be given without returning products, and return fees may apply.

If you are satisfied with one of your products, we invite you to contact the customer service firstly so we can give any advise that can facilitate the use of the product in your routine. Otherwise, we invite you to refer to our article on the 60-day money back guarantee here.

We invite you to check first that the credit voucher is linked to an order on the same site as the order you wish to place (France, Uk, Us, Global, Germany, etc..). The credit voucher can only be used on the site for which it was offered, and no changes will be possible. Credit vouchers are not cumulative. Also check that you are using the email address associated with the credit vouchers, that it is still valid and that you are on the right site. If the expiry date has passed, it will not be renewed.

Making a payment on our site is completely secure with our STRIPE payment feature.STRIPE is under an SSL-type security system, guaranteeing all your banking data is well protected. We do not save any of your bank details.

You can pay by credit card (Visa, Mastercard, Maestro and American Express), via Paypal or Typology gift card. You can only use one payment method per order (Paypal, bank card..).However, if you are in possession of a Typology gift card or credit voucher for less than the amount of the basket, you can apply it and then pay the remaining amount by card.

The various product ranges come in different types of packaging. Some bottles are made from recycled plastics, aluminum tubes, others from glass. Our glass and aluminum packaging is all recyclable. All recycled plastic and glass packaging is flat-packed to reduce the carbon footprint by optimising transport volumes. Our tissue paper and paper-based boxes are FSC (Forest Stewardship Council) certified. Full details here.

Typology is a certified BCorp company. Founded in 2006, the B Corp movement brings together companies with a common goal : to reconcile profit and collective interest, by integrating social, societal and environmental commitments into their business model. The idea is not to become the best in the world, but to try to be better for the world. B Corp certification enables us to respond to this desire to have a positive impact on the industry and on society through the implementation of concrete actions.

If you’re a professional, you can also write to us here. Your request will be forwarded to the relevant department. We currently don’t offer a distributor partnership. Our products are currently exclusively available on our site.

We’ll be happy to answer your questions, Monday to Friday - 10 a.m. to 6 p.m. CEST. You can expect a response within 24 hours during business days. For any requests made during French public holidays, we’ll take note of your messages the next day. Our customer service hours may also vary depending on the time of the year, such as Christmas. Feel free to write to us here.